Banks, Billers, and Technologists: The Future of Bill Pay and a Customer Centric Approach to Driving User Engagement
This event was held on October 14, 2021
Online bill pay for financial institutions was once considered a coveted sticky service that delivered strong customer convenience and retention. Now, for many financial institutions, it’s considered a commoditized and expensive cost center as consumers have been flocking to direct biller and big tech/fintech sites who have done a great job at making it even easier for consumers to access and pay their bills.
Join Aite-Novarica and a panel of leading industry executives from Citizens Bank, PayPal, and Payveris, a division of Paymentus, for an engaging discussion that explores the future of bill pay and how a customer-centric approach drives value for all parties.