As the money movement space becomes more atomized, it can be challenging for financial institutions to compete with so many startups, challenger banks, billers and payment companies. You might improve one aspect of your service and then find that another is already being disrupted. However, because of the fundamental nature bills play in one’s financial health, FIs have an opportunity to reclaim a central role in their customer’s financial future by simplifying how customers manage and pay their bills and other financial obligations. 

Payveris and CU*Answers were named the winner of the 2021 Tearsheet Data Award in the category of Best Customer Data Implementation for their shared collaboration in exchanging data to make bill pay data available to its 151 mutual credit union customers through multiple dashboards.

The pandemic clearly triggered the acceleration of several fintech trends, making 2020 a busy year for innovation. So, where will 2021 take us? Payveris sits in a unique position within the financial services ecosystem, with direct optics into consumer money movement activity on the MoveMoney Platform, enabling us to identify consumer payment trends and fintech solutions to match them. 

In reaction to the recent announcement of Google Plex, we’ve noticed that Google has been dabbling in banking related services for several years now, including card payments, P2P, Google Pay, and bill pay (remember Pony Express in 2015). From a Google perspective, Plex is a great play because it enables Google to get even more personal data on consumers, specifically their banking data, which has traditionally sat behind the firewalls of bank’s and credit union’s core data systems. 

Industry trends reveal that challenger banks have grown in presence in the marketplace, leading to the question, is their business model sustainable? In aggregate, I believe the challenger bank model is indeed sustainable. That is, there will always be opportunities for new players to fill a niche need. 

Financial service firms were initially slow to adopt the cloud over security concerns and relied on on-premise systems, but as cloud security has improved over the years, financial services have come to realize keeping onsite infrastructure safe is difficult, inflexible, and costly. When it comes to offering new and relevant services, financial institutions that want to offer an all encompassing platform need to move as fast as their fintech peers and the cloud allows them to do just that. 

Tune in to hear Marcell King, guest speaker on 11:FS podcast.

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